Chaplain Heather Shoup · Serving families throughout Colorado 785-766-9775 heather@reflectivemoments.org

Gentle first steps

When a Death Has Just Occurred

I’m so sorry. If someone you love has just died, you don’t need to have everything figured out. These are the first few steps most families take — and most other decisions can wait until you’re ready.

The first few hours

  1. If the death was unexpected

    Call 911

    Emergency responders will come, and they’ll guide you through what happens next.

  2. If the death was expected

    Call the hospice or care team

    If your loved one was in hospice care, call the hospice. They’ll help with the next steps, including contacting a funeral home.

  3. Next

    Contact a funeral home

    A funeral home will care for your loved one and explain the arrangements that need to be made. You don’t have to decide everything in the first call.

  4. Then

    Reach the people who matter

    Call close family and friends, and let them help. Accepting help is a gift to them, too.

  5. When you’re ready

    Call Heather

    I can help you plan a service that truly reflects your loved one, and offer pastoral support to you and your family along the way.

Things that can wait

  • Most decisions. The type of service, the date, readings and music can all be decided over the coming days.
  • Paperwork. In the days ahead, it helps to gather documents such as a will, any prepaid funeral plans, and military discharge papers for veterans’ benefits.
  • Taking care of yourself. Eat something, rest when you can, and let others carry some of the load.

This page offers general guidance, not legal or medical advice. Local rules and circumstances vary.

You don’t have to do this alone

Call or text whenever you’re ready, or send a message and I’ll reach out.

Talk with Heather Funeral and memorial services

Get in touch

Contact Me

I’m here to help. If you have any inquiries or want to schedule a service, please email or call me. I look forward to assisting you.

Send a message

Call or text785-766-9775 Emailheather@reflectivemoments.org
ServingFamilies throughout Colorado
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